On this page
At a glance
- A paid fee is refunded when the manuscript is declined.
- Refunds are possible up to 15 days after payment.
- An administration fee of IDR 25,000 is deducted.
This policy applies to the publication fee (APC) and the services paid with it. It is part of the journal's publication fees policy.
When a refund is made
- Your manuscript is declined after you paid: the refund starts automatically and you receive an e-mail with a link to fill in your bank details.
- You paid online and your manuscript was declined: you may also ask for the refund yourself from the payment page of your invoice.
- Other cases, for example a double payment, are decided by the editorial office. Write to [email protected] with the invoice number.
What is refunded
- Refunded automatically when a paid manuscript is declined
- Yes
- Author may ask for a refund
- Within 15 days of payment
- Publication fee returned
- Yes
- Fasttrack returned
- Yes
- Other fee lines returned
- No
- Optional services returned
- No
- Administration fee kept
- IDR 25,000
Refunds are made only within 15 days after the invoice was paid. An administration fee of IDR 25,000 is deducted from the amount refunded. The partner service fee, if your invoice has one, is refunded with the publication fee.
How the refund is paid
- You receive an e-mail with the refund link and the amount.
- Fill in the bank account the money should go to. Only the account holder's own account can be used.
- The editorial office checks the request and transfers the amount.
- You receive a confirmation with the transfer receipt.
Before you pay
Read the publication fee page to know what you pay for, and ask about waivers before you submit if you cannot pay. Questions about refunds go to [email protected].
