Implementation of Administrative Digitisation to Optimise Administrative Service Performance in Support of Quality Education at Darunnajah Modern Islamic Elementary School in Serang
DOI:
https://doi.org/10.59211/mjpjetl.v4i2.497Keywords:
administrative digitalisation, administrative service performance, quality learning, educational management, elementary schoolAbstract
This study aims to analyse the implementation of administrative digitalisation in optimising administrative service performance to support quality learning at SD Islam Modern Darunnajah Serang. The study focuses on planning, implementation, monitoring and evaluation, supporting and inhibiting factors, and the impact of administrative digitalisation. This study employed a qualitative descriptive approach. Data were collected through interviews, observations, and document analysis involving the principal, vice principals, head of administration, administrative staff, treasurer, school operator, teachers, and parents. Data were analysed using the Miles, Huberman, and Saldana interactive model, while data validity was ensured through triangulation and member checking. The findings show that administrative digitalisation has been implemented in student, academic, financial, and school data administration, improving the effectiveness and efficiency of administrative services. Supporting factors include leadership commitment, technological facilities, internet access, and collaboration, while inhibiting factors include unequal digital competencies, network disruptions, and the need for continuous training. Overall, administrative digitalisation has enhanced service speed, efficiency, data accuracy, and communication, thereby supporting quality learning.Downloads
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